seflow s.n.c. - Notice history

All systems operational

Protected Transit - Operational

100.0% uptime
Mar 2021 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2021
Apr 2021
May 2021

Anti-DDoS - Operational

100.0% uptime
Mar 2021 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2021
Apr 2021
May 2021

Network - Operational

100.0% uptime
Mar 2021 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2021
Apr 2021
May 2021

Datacenter - Operational

100.0% uptime
Mar 2021 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2021
Apr 2021
May 2021

SeFlow Cloud - Operational

97.28% uptime
Mar 2021 · 100.0%Apr · 100.0%May · 92.02%

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Mar 2021
Apr 2021
May 2021

SeFlow Cloud Backup - Operational

99.64% uptime
Mar 2021 · 100.0%Apr · 100.0%May · 98.95%

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Mar 2021
Apr 2021
May 2021

MyCore Cloud Servers - Operational

99.28% uptime
Mar 2021 · 100.0%Apr · 100.0%May · 97.90%

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Mar 2021
Apr 2021
May 2021

SeFlow Customer Portal - Operational

100.0% uptime
Mar 2021 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2021
Apr 2021
May 2021

DomFlow Customer Portal - Operational

100.0% uptime
Mar 2021 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2021
Apr 2021
May 2021

Notice history

View current status

May 2021

SeFlow Cloud Dashboard not available
ResolvedPartial outage25 hours 56 minutes
  • ResolvedUTC

    After the fix we monitored for 12 hours the cloud dashboard and we can close the case

  • IdentifiedUTC

    We found both disks damaged (maybe caused by DC power outage). We already replaced them and plugged new power supply. We reimaged the VM and are now uploading the DB backup.

    Dashboard should be back shortly

  • InvestigatingUTC

    Maybe due to this incident https://instatus.com/app/seflowstatus/incidents/ckocbq5rx107937cnn2tj2rqc51

    We have outage on SeFlow Cloud Dashboard.

    Server is not booting properly, we're investigating

node9 of mycore degraded
ResolvedPartial outage52 hours 8 minutes
  • ResolvedUTC

    we monitored for 48 hours the node and see the issue resolved

  • InvestigatingUTC

    We identified degradation on node 9 of mycore. We're troubleshooting the cause.

    Please, during incident timeframe, ignore any message from your VM (suspension, reactivation or similar)

    Regards

Power failure on Irideos Datacenter
ResolvedPartial outage197 hours 50 minutes
  • ResolvedUTC

    All components has been restored

  • MonitoringUTC

    All networks equipments has been repaired, we're now re-integrating the 3rd antiddos cluster into the network and will close incident

  • UpdateUTC

    We completed the setup of Minap IX and are working to complete the MIX link

    After that we will reactivate all AntiDDoS functionality (now is working at 70%).

    Network restoration status: 80% done

  • IdentifiedUTC

    We reactivated all PNI Connection, Cogent Uplink, and partially MIX link

    We expect to complete the configuration changes for Monday Evening

  • MonitoringUTC

    We started injecting traffic into new router. Latency should decrease and speed increase on most locations.

    NTP service has been restored from time.inrim.it server

    IPv6 connectivity has been restored

  • IdentifiedUTC

    We fixed all servers, switches issue and are now working on network side.

    Broken border router has been replaced and we are cabling new one and reconfiguring it

  • UpdateUTC

    New Progress:

    Cloud Infrastructure: 100% Restored

    Tor Switch: 100% done

    Border Router: 0% done - eta 3 days

  • MonitoringUTC

    New Progress:

    • Cloud Infrastructure: 100% Restored

    • Tor Switch: 70% done - new done: 3 hours

    • Border Router: 0% done - eta 3 days

  • UpdateUTC

    New Progress:

    • Cloud Infrastructure: 100% Restored - Customers can now boot the vm

    • Tor Switch: 4% done - eta: 12 Hours

    • Border Router: 0% done - eta 3 days

  • IdentifiedUTC

    Gentili Clienti, indicativamente alle 21.40 Irideos ha avuto un guasto all' impianto elettrico causano lo spegnimento improvviso dell' intero datacenter 2 in Caldera Campus. Gli elettricisti hanno ripristinato la corrente alle 22.30 e han consentito l' ingresso allo staff SeFlow circa un 'ora dopo.

    Dal sopralluogo è emerso quanto segue:

    • Entrambi gli switch di core del Cloud per lo storage distribuito han mostrato errori al boot causando l' imopssibilità di avvio delle vm
    • Uno dei border router huawei ne8000 è in allarme non permettendo più il boot
    • 4 tor switch non sono più in grado di effettuare il boot o non si accendono più

    I prossimi passi? Il nostro staff sta lavorando per ripristinare la situazione il più velocemente possibile:

    • Infrastruttura Cloud: 75% Ripristinata - eta: 8 ore

    • Tor Switch: 4% ripristinati - eta: 12 Ore

    • Border Router: 0% ripristinato - eta 3 giorni

    Abbiamo deciso di dare massima priorità al ripristino del cloud e dei tor switch per portare tutti i clienti online

    #

    Dear Customers, at around 21.40 Irideos had a power failure in Milan DC2 that cause outages in our network. Most of our services were impacted. Electricians powered on data center again at about 22.30 and we were authorized to enter our rooms one hour later.

    What we discovered?

    • Unluckily both storage switch was unable to boot. This causing VM to fail to start
    • One of border ne8000 router failed to boot
    • 4 tor switch not boot anymore

    What to do? All our staff is working to restore any failure and this is the time frame

    • Cloud Infrastructure: 75% Restored - eta: 8 hours

    • Tor Switch: 4% done - eta: 12 Hours

    • Border Router: 0% done - eta 3 days

    We're giving the priority on cloud and tor switch to restore customer services

Apr 2021

No notices reported this month

Mar 2021

No notices reported this month

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